FAQ

Q1. Can I provide sample orders for your products?
A: Of course, you can check our quality before ordering. If you have any requirements, please contact us.

Q2. What is your delivery time?
A: It depends on the order quantity. Usually, it takes about 7-10 days after receiving the small deposit. Bulk ordering takes 20-25 days (more than 10,000 pieces per watt).

Q3. Do you have a minimum order quantity requirement? Can you accept mixed goods for FCL orders?
A: We have a low MOQ requirement for 100pcs. We prefer you can mix items for FCL order for saving both sides costs..

Q4. How long will it take after placing an order?
A: Depends on the order volume. We will ship most online wholesale orders within 5 days of receiving payment.

Q5. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping is also optional.

Q6. How to ensure product quality?
A: Our factory will inspect each lamp 4 times. At the same time, we have a professional quality control team responsible for checking and controlling all orders from raw materials to finished products. All products will undergo a high-pot test and lighting aging test .

Q7. What kind of customers and what kind of companies do you work with?
A: We have 11 years of export experience and serve more than 100 customers, such as retailers, wholesalers, and online store owners.

Q8. Which packaging product do you usually use?
A: Usually we provide color box packaging.

Q9. What is your payment method for accepting full payment?
A: Provide a variety of payment methods, including PayPal, Visa, MasterCard, Western Union, and wire transfer.

Q10. Is it possible to put our logo on your product or product packaging?
A: Of course, we have a factory, welcome to customize your brand, LOGO, color, product manual, packaging, etc. The minimum order quantity is 10,000 per piece.

Q11. Why do our customers choose us?
A: Reply <3 hours.="" delivery="" time=""> 99%. Quality control> 99% After-sales service> 99% 100% QC inspection before timely delivery.

Q12: Can you OEM for me?
A: We accept all OEM orders, just contact us and give me your design. We will provide you with a reasonable price and make samples for you as soon as possible. The minimum order quantity is 10,000 per piece.

Q13: What are your payment terms?
A: According to T/T, LC AT SIGHT, 30% deposit in advance, and the balance 70% before shipment. If we control the container, we can pay the balance after BL COPY.